Remove Unwanted Feedback

Strike a deal with the other party and mutually agree to withdraw feedback comments.

eBay doesn't child around when information technology comes to feedback, and neither exercise well-nigh users. Although eBay is quite articulate about stating that every member who leaves feedback is responsible for his or her own words and that, once posted, feedback cannot be retracted, there is indeed a style out.

In fact, there are several circumstances nether which eBay will remove a feedback comment:

  • The feedback annotate contains offensive language, personal identifying information, links to pictures or web sites, or fake claims with regard to eBay policies or police-enforcement organizations.

  • The feedback was used equally a means of coercion or blackmail.

  • eBay receives a court club finding that the feedback is slanderous, libelous, defamatory, or otherwise illegal, or as a result of a settlement agreement.

  • Both y'all and the other member complete the Mutual Feedback Withdrawal process described in this hack.

  • eBay is notified past SquareTrade to remove the feedback, as explained later in this hack. (Useful if you tin't go ahold of the other member.)

Get to pages.ebay.com/help/policies/feedback-removal.html for the consummate scoop.

Mutual Feedback Withdrawal

eBay introduced the Mutual Feedback Withdrawal process to give two parties involved in a dispute an incentive to reconcile, even after they've left feedback for one another. The concept is simple; after each of yous accept cooled downwardly and realized that yous'd both be willing to retract what yous've written in exchange for a clean slate, you both visit the Mutual Feedback Withdrawal page, shown in Figure 1-vi, and follow the instructions.

The hard function, though, comes when you have to swallow your pride, reach out to the other person, and try to convince him or her to complete the Mutual Feedback Withdrawal procedure along with you. The best arroyo is to transport a conciliatory, carefully worded email to the other member, like this:

Provided the other party agrees, you can use the Mutual Feedback Withdrawal process to neutralize unwanted feedback comments

Effigy 1-vi. Provided the other political party agrees, you tin can use the Mutual Feedback Withdrawal process to neutralize unwanted feedback comments

I'm truly lamentable for the misunderstanding. I'd like to make things right, so to that end, I'chiliad willing to retract the feedback I've left for you lot. If you'll agree to do the same, delight become to feedback.ebay.com/ws/eBayISAPI.dll?MFWRequest and follow the instructions. Please let me know if you take any questions.

This approach is simple, direct, and friendly. Most importantly, it includes the accost of the Common Feedback Withdrawal start folio (as well available at pages.ebay.com/help/policies/feedback-removal.html), so that the other person doesn't accept to hunt for it.

Tip

To exist fifty-fifty more helpful, include the listing number [Hack #thirteen] as well, since yous'll both need information technology. The easier y'all get in for the other party to cooperate, the less likely he will give up.

In that location are a few restrictions to the Mutual Feedback Withdrawal process. Outset of all, it doesn't actually result in a totally clean slate. Rather, "withdrawn" feedback comments remain permanently in each person'southward member contour; only the negative (or neutral) aspect of the comments is removed, forth with the corresponding effect on the feedback score.

2nd, there'due south a fourth dimension limit. Y'all tin initiate the Common Feedback Withdrawal process simply within 30 days of the last feedback left, or within xc days of the end of the listing, whichever is later on. In one case the deadline has passed, your only selection is to use SquareTrade dispute resolution services.

SquareTrade

SquareTrade offers dispute resolution services (similar to eBay'due south ain Dispute Panel [Hack #68] ), with an optional live mediator (at additional cost). It's a good option when the deadline to use eBay's Common Feedback Withdrawal has passed, or when you tin't go ahold of the other party. Here's how it works:

  1. You go to world wide web.squaretrade.com and click File a Case. In that location is no time limit.

  2. SquareTrade sends email messages to both parties.

  3. If both parties independently concur to have their feedback removed, SquareTrade sends a removal request to eBay.

    If, on the other manus, the other party doesn't answer to any of the SquareTrade emails within 14 days, you'll be allowed to request that the offending feedback comment be removed. The restriction is that the case must be filed within ninety days of the appointment of the feedback, thus preventing eBay members from attempting to remove erstwhile feedback from those who have long since left eBay or changed e-mail addresses.

  4. eBay removes the feedback, or rather removes the "negative" (or neutral) aspect of the comment, forth with the corresponding touch on on the feedback score.

If, for whatever reason, you lot're unable to remove negative or neutral feedback from your ain profile, at least do some impairment command [Hack #5] .

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